We aim to respond to complaints within 10 working days, however sometimes complaints can take longer to investigate. More information can be found in the Review Policy. Nottingham City Council has agreed £12.5m of budget savings to balance its 2020/21 budget as unmet Covid costs, along with another year of Government cuts, take their toll. The complaint investigation. COVID-19 National lockdown: Stay at Home. It is led by Jon Collins, of the majority Labour Party. Nottingham City Council has set out proposals to make £15.6m of savings to help balance the budget for 2021/22 as it establishes a sustainable financial … 19th January 2021 | Budget, Coronavirus, Council Tax, Featured, Finance and Money, Press Releases | Read More. Comments, Compliments and Complaints. Website: Visit Complaints about schools for details of the school complaints procedure. If you would like to have your say about our standard of service, here is … Accept cookies Comments, Compliments and Complaints. These visits will always be based on an assessment of risk – we won’t visit without a reason. You can report any issues of inconsiderate or obstructive parking using the Nottingham City Council’s online reporting tool. Contact and complaints ; Homepage; Latest news. Sign in / Register; Visited pages; Council services; Search this site . Parking. 07/2020 . Penalty Charge Notice Appeals. We will let you know what the correct process is if your complaint falls into one of the categories listed below. Residents were awoken following the noise of a tonne of bricks, rubble and earth falling Filter. Parks, Grounds and Horticulture and Transport and Fleet Maintenance were named as Best Service Teams of the Year. Men Women Trans Disabled people or carers. We apologise for any inconvenience this may cause. Complaints to Council Wyndham City recognises the importance of good complaints management as part of a quality customer service system. If you have completed the council complaints process and still remain dissatisfied you can contact the Local Government and Social Care Ombudsman (LGO) on 0300 061 0614 or by visiting their website www.lgo.org.uk, Have Your Say Nottingham City Council Loxley House Station Street Nottingham NG2 3NG, Appeals against refusal of planning permission or against conditions placed on a grant of planning permission, Challenging a benefit or council tax decision, Social care services (children and adults), The refusal of disabled badges for parking exemption, A penalty charge notice by the parking enforcement teams, Resident Permits or mobile workshop permits, A penalty charge notice for Bus Lane breach, A fixed penalty for environmental crimes (including dog-fouling), Any appeal against the exercise of a police power, A complaint about the independent Rent Officer, A complaint issue that has already been investigated and responded to by a Councillor, A complaint from a City Council employee about an employment matter. First care home residents in Notts get COVID vaccine. Commercial and Operations : PN-170 . Nottingham City Council - Community Protection Service Standards What you can expect from Regulatory Services in Nottingham City ... advisory visits and complaint investigations. Please contact Insurance and Risk:Email: insurance@nottinghamcity.gov.ukTelephone: 0115 876 4160, The Rent Officer is independent of the Council and is part of the Valuation Office Agency (VOA), please see the VOA website www.voa.gov.uk or call 0845 026 4696 for more information, Appeals against refusal of planning permission or against conditions placed on a grant of planning permission are dealt with by The Planning InspectorateWebsite:  For more information visit Planning Applications Telephone: 0117 372 6372Email: enquiries@planning-inspectorate.gsi.gov.ukAddress: Room 3/05 Kite WingTemple Quay House 2 The Square Temple Quay Bristol BS1 6PN, Website: Social Care ComplaintsTelephone: 0115 876 5974Email: socialcarecomplaints@nottinghamcity.gov.uk, Please contact the Children's Services Admissions and Exclusion TeamWebsite: Education and Schools Telephone: 0115 915 0763Email: admissions.exclusions@nottinghamcity.gov.uk, The Local Authority is not responsible for the day to day running of schools, therefore please contact the school's Head Teacher or Chair of GovernorsWebsite: Visit Complaints about schools for details of the school complaints procedure, Please contact Parking Appeals ServicesWebsite: How to Challenge Your Parking PenaltyEmail: parkingappeals@nottinghamcity.gov.ukAddress: Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS, Please contact Processing and Enforcement Services Website: Processing and Enforcement Services, Dispute a penalty charge notice for bus lane contraventionPlease contact: Processing and Enforcement Services Website: CCTV bus lane and camera enforcement, Any appeal against the exercise of police power: Website: Nottinghamshire Police complaints, A complaint about the refusal of disabled badges for parking exemption, please contact Blue Badge Enforcement Website: Disabled Blue BadgesTelephone: 0115 876 1966, Please contact the Nottingham City Homes Customer Relations TeamWebsite: Nottingham City Homes customer careTelephone: 0115 915 7333Email: feedback@nottinghamcityhomes.org.uk, Appeals regarding Resident Permits/Dispensation Access Permits please contact: Processing and Enforcement ServicesWebsite: Parking PermitsTelephone: 0115 876 1966 Email:residents.permits@nottinghamcity.gov.ukAddress: Residents Parking Processing and Enforcement Services PO Box 10169 Nottingham NG1 9HS, Appeals to enforcement decisions by the Council under the Housing Act 2004 are dealt with by the Residential Property Tribunalhttps://www.justice.gov.uk/tribunals/residential-property, Please contact the Community Protection Service CentreWebsite: Taxi Licensing Complaints FormPhone: 0115 915 6571 Email: taxi.licensing@nottinghamcity.gov.uk, enquiries@planning-inspectorate.gsi.gov.uk, socialcarecomplaints@nottinghamcity.gov.uk, admissions.exclusions@nottinghamcity.gov.uk, https://www.justice.gov.uk/tribunals/residential-property. of residents complaints. Click here to view our contact information for other departments. The city council approved the Workplace Parking Levy (WPL) which will come into force in 2012 and start at £253 per space, per year. Bookings; Nottingham City Council. Trinity Square 440 spaces. There are two stages to the Nottingham City Council Complaints Procedure. Learn more - … Nottingham City Council has set out how over the next three years it will address the financial and governance issues raised in a Government review, to strengthen the authority for the future. Nottingham city council said it received complaints about taxi drivers charging up to 90 for relatively short journeys in the snow at the weekend. They may also be contacted by mail and online contact form if needed. You can report any issues of inconsiderate or obstructive parking using the Nottingham City Council’s online reporting tool. Avian Influenza: Poultry and game bird keepers must follow new measures. Apply for a business parking permit; Apply for a council car park season ticket; Apply for a dropped kerb; Apply for a resident parking permit/season ticket; Apply for parking suspensions or dispensations; Digbeth restricted parking zone; Evidence Base Report for the Draft Parking Supplementary Planning Document (SPD) Find parking The WPL is a charge that would be made to City of Nottingham employers. More... - Civil Enforcement Officer new. Introduction Nottingham City Council aims to deliver high quality services making Nottingham a Great City to live in and ensuring that citizens are at the heart of everything we do. Receipt of complaints in relation to this issue 3. Nottingham City Council, Loxley House, Station Street Nottingham, NG2 3NG Telephone: 0115 915 5555 Section 1: Complaints about Nottingham City Council 2008/09 Introduction This annual review provides a summary of the complaints we have dealt with about Nottingham City Council. This is an improvement on last year in which Nottingham City Council had provided a satisfactory remedy in 6% of cases before the complaint had reached the LGO. You can make a comment or complaint anonymously, but by not providing contact details, the service will be unable to provide you with a response. Nottingham City Council carries out CCTV enforcement of both parking and bus lane regulations. Compare Nottingham City Council … A Review looks at the way a complaint was investigated and addressed by the Service. When we receive a comment, we will contact you to thank you within three working days. Sort by: Distance Price. Nottingham City Council has been forced to use reserves to fund a £38m shortfall after the Government failed to meet its promise to cover the costs of Covid. To report parking issues to Rushcliffe Borough Council you can call them on 0115 981 11 or email them at … Email Customer Services on haveyoursay@nottinghamcity.gov.uk. It consists of 55 councillors, representing a total of 20 wards, elected every four years. We want to ensure that our services are right for you. It's always good to know we’re getting something right – and it’d be great to hear from you if we’ve done a good job that you’re happy with. I hope that the review will be a useful addition to other information your authority holds on how people experience or perceive your services. Nottinghamshire residents asked to prepare for winter . Nottingham City Council Delegated Decision Reference Number: 3729 Author: Clare Pinnegar Department: Commercial and Operations Contact: Karen Day (Job Title: Parking Manager, Email: karen.day@nottinghamcity.gov.uk, Phone: 07592104531) Subject: On Street Parking - Removal of 30 minute parking option in Zone 1 Total Value: £73,000 (£219,000 over 3 years) (Type: Revenue) … Nottingham City Council Comments, Compliments and Complaints Policy . appeals against declined blue badge applications. We use cookies on our website. Please don't use this form, You can make a comment, complaint or compliment here. If you have a complaint, please complete our complaints form. Follow us on Twitter; Talk to us on Facebook; Call. By using our site you agree that we can store and access cookies on your device. The Council can issue Penalty Charge Notices either by a Civil Rushcliffe Borough Council We extend that respect to the Elders, past, present and emerging for they hold the memories, traditions, cultures and hopes of Australia’s First Peoples. Nottingham City Council wants to give you the best standard of service and values your feedback on how well we do this. Residents urged to play their part during national lockdown. Please use the car parks designated for public parking (indicated by a blue P symbol or blue disabled parking symbol on the map of the City Hospital site), including: All roadside spaces on South Road (from Gate 3) Purple Entrance car park - … Marston Holding Limited. Drone pictures show extent of damage after huge brick wall collapses into Nottingham homes. It is important to comply with parking restrictions which are indicated by traffic signs and/or road markings. A complaint that disputes a legal decision made on a civil claim against the council. Nottingham has a bike share scheme part-funded by the Workplace Parking Levy. Otherwise, Nottingham City Council will usually only seek a court order if it has serious concerns about compliance with voluntary undertakings or a notice. Nottingham City Council. However, there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action. Call Customer Services on 01159 155 555. Nottingham City Council complaints contacts. Potholes and fly-tipping are two of the top reasons for council complaints in Nottinghamshire, according to data from a website where residents raise their concerns. We will not be able to investigate a complaint about an issue that took place longer than 12 months ago. The council accepts complaints from third parties who have the customer’s permission to act on their behalf in making a complaint. The council was established in 1974 following the implementation of the Local Government Act 1972, which replaced the county borough of Norwich. A rapid … 19th January 2021 | Budget, Featured, Finance and Money, Press Releases Norwich City Council is the city council for the city of Norwich in Norfolk, England. Parking made easy. Rate Nottingham City Council’s value and service. Comments, Compliments and Complaints Policy . On-street parking charges and restrictions in Nottingham city centre are to be relaxed to support the response to the Coronavirus pandemic. In order to ensure that we give you the best standard of service we need you to give us your ideas for improvement and tell us when things go well or if we get things wrong. Infringements to these restrictions are enforced by local councils: In the Nottingham city area: Contact Nottingham City Council on 0115 915 5555. Coronavirus Update | Please note during the Coronavirus outbreak any incident such as social gatherings needs to be reported to the police on 101? You can use this facility to:. Our online rent and housing systems will be unavailable from 8.15pm on Friday 27 January 2021 to 8am Monday 1 February 2021. Make a complaint. Also, the following exceptions have specific procedures governing complaints and appeals. Now 2 hours. City Hospital car parks. Welcome to your Nottingham City Council Account . Mansfield NG18 1EB. Nottingham City Council is overseeing an operation which involves food parcels being put together at one of its leisure centres by a team of council staff, strictly observing social distancing rules. Infringements to these restrictions are enforced by local councils: In the Nottingham city area: Contact Nottingham City Council on 0115 915 5555. To report all other parking enforcement issues. Birmingham City Council. Register for MyAccount - our quick and easy online system putting you in control of your council accounts, wherever you are, it’s a safe and flexible way to access council services. There are two stages to the nottingham city council complaints procedure. Nottingham City Council sets out plan for recovery and improvement. Potholes and fly-tipping are two of the top reasons for council complaints in Nottinghamshire, according to data from a website where residents raise their concerns. We will use the relevant footage (both video and voice recording) by the BWVC provided as evidence to ensurethe health, safety and wellbeingof staff and t o manage any citizen complaints. A Review looks at the way a complaint … If you would like to have your say about our standard of service, here is our procedure. Nottingham City Council . A complaint should be made as soon as possible and at the most within a year of the event taking place. Accept cookies A Review investigated usually is completed within 25 working days of the review request being acknowledged, however sometimes a review can take longer to investigate and that deadline may be extended. County Hall is on the A60 Loughborough Road, south of Nottingham city centre. Information Compliance; Parking Regulation and Compliance Community Protection . Scheduled maintenance. These are emergency food parcels […] If you wish to make a complaint about a Gedling Borough Council service, you can do so here. If you have a comment. Charging for parking is not new in Nottingham and employers, such as Nottingham University Hospitals (NHS) Trust and both the City’s Universities have been charging their staff to park on their sites prior to the implementation of the WPL in 2011. We use cookies on our website. Anyone who receives services from Nottinghamshire County Council can make a complaint. If your complaint is about something that can be resolved quickly, we’ll try to fix the problem in three working days. Impacts and Actions: Could particularly benefit May adversely impact X People from different ethnic groups. 3.7 The following key facts and figures will provide an in-depth analysis of the LGO’s Since 2012 the number of businesses in the city … Nottingham City Council Complaint Review Policy and Procedure Nottingham City Council aims to investigate and respond to complaints in a way that satisfies the complainant, however, sometimes a complainant is dissatisfied with the way their complaint was ... An appeal against the issue of a penalty charge notice by the parking enforcement team and Complaints. For further information on complaints, please refer to Council's Customer Complaints Handling Policy (pdf). Challenge a parking fine. We intend, where possible, to deal with all complaints under our two stage complaint and review procedure. Company Registration Number: 5292636 Registered Office: Loxley House, Station Street, Nottingham, NG2 3NJ. Carlton Reid. Read our cookie policy. You can also telephone the team on 0115 876 1444 or email them at parking@nottinghamcity.gov.uk. Pregnancy/ Maternity People of different faiths/ beliefs and those with none. Nottingham city councils licensing team is. Nottingham City Council relaxed charges and enforcement in March at the start of the coronavirus lockdown restrictions to help support the pandemic response. Comments, Compliments and Complaints . The opposite happened. Please contact Parking Appeals Services Website: How to Challenge Your Parking Penalty Email: parkingappeals@nottinghamcity.gov.uk Address: Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS View nearby places on a … Nottingham City Council is a democratic organisation, with 55 Councillors representing electors in the 20 electoral wards in the City of Nottingham. Eligibility. If you merely wish to report an issue, you can do so using our report it page. 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