Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. That's why it's essential to make sure every buyer is satisfied with their purchase. One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. Up to 60 days after a transaction is completed, buyers can rate their experience. A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. I had an auction that clearly stated no returns accepted. Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. Sellers can set a longer returns timeframe if they choose. Is an eBay Restocking Fee Good or Bad for Business? Sellers can offer an exchange or replacement item as part of their return policy. Sometimes, this is the only thing buyers pay attention to even if you have great photos and a thorough description. Private seller on Ebay. Inspect your items from top-to-bottom in a good light. When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. There are four different return options a seller can choose. We will keep the Seller Centre up to date with relevant information regarding deliveries & sending goods on eBay: If you are a private seller you will find ... to send it back, you can ask the seller if they’ll accept a return. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Before you start packing your item, double-check everything. Got a temporary solution that worked for me. The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. Changing the account to business worked out for me, We do have to realise there is no option such as no returns to keep up and be competetive in this time of e-trade, No returns option box when listing tonight. I am new to ebay, it is the first time I try to list an item and I face the same issue. All you have to do is log in to your account and open a dispute to get the refund process started. Review the sales order to make sure the right item is being shipped. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. Electronics, especially mobile phones, get returned with parts missing. It's just as important as writing the listing and taking photos. If you're a seller, the first place to start is examining everything. Returns cannot be closed at the request of a seller. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. The seller will be responsible for the reimbursement amount. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. Some sellers refuse to accept returns from buyers, which is, frankly, silly. When sending fragile items, double-boxing—which involves packing the item well in a box and then “floating” it in packing peanuts or other material inside a larger box—is also an excellent idea. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. Lower costs for sellers by using Adyen. As a seller, you may think that’s a good thing. The law assumes the average consumer WILL NOT be aware of this and therefore no returns or no refunds are both terms that are banned. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Has the "No Returns" option been removed on eBay? She operates a virtual assistant business for sellers on eBay. so when i try to relist it gives me the error. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Contacted eBay - like you just waiting for the bug to be fixed. “INAD,” eBay almost always forces a refund. And these are valid reasons to request a return, according to eBay. I'm not a business seller. That's when eBay evaluates each seller. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. Apply that same level scrutiny to everything you sell, whether it's garments, shoes, jewelry, watches, paintings, posters, or household goods. Packing peanuts are also useful for this purpose. However, there’s no indication as to how much less. Stating no returns is itself illegal and it amazes me that Ebay continues to allow it and misrepresenting yourself as a private seller when you're not is also illegal. Currently, eBay sellers pay a transaction fee of 2.9% plus $0.30 USD of the amount being sent to use the PayPal platform. The review period varies depending on the volume of sales. So the buyer gets £6.50 from eBay. Copyright © 1995-2020 eBay Inc. All Rights Reserved. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. Preventing returns is about more than protecting the seller rating and feedback score. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. I now have a request for a return because it was bought by mistake , actually saying it was bought as a gift but person already has item . Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. The description should include information on the brand, the size, colors, shape, weight, texture, and any special features. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed … Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. Creating an eBay returns policy Go to the ‘Add other details’ part of your item listing form and choose ‘Returns Accepted’ or ‘No returns accepted’ depending on what you have decided is right for you. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. Sending a replacement item or offering an exchange are also options. Your order arrives, but it's significantly different than it was described. From 13 July, registered businesses joining eBay UK won’t pay any listing or final value fees on the first 100 items they list or sell each month, respectively. For this eBay scam, the seller will list a normal item, … The IRS states that “If your online auction sales are the Internet equivalent of an occasional garage or yard sale, you generally do not have to report the sales.” A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. I just gave up and used Facebook marketplace instead. If tracking is not uploaded, we may wait up to 35 … So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Being sent broken items or products that are missing parts can likewise taint a transaction, and so can receiving shipments that are damaged or seem fake. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Packing and shipping is a significant part of the process. Use bubble wrap to envelop and protect the item on all sides. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. Make sure the brand name, the size, and the color are all accurate and included. Photos are also an effective way to show the size of an item. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. Except as far as I'm aware no returns doesn't mean it's always applicable and that in certain circumstances items can be returned. The Service Metrics are compiled on the 20th of each month. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. eBay Does Not Help You File Your Taxes . 2 min article. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. You can take a picture of an everyday object like a coin next to the item to display the scale, or you can also take a picture of an extended tape measure to show the exact size. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. When a buyer reports that an item was not as described, a.k.a. Seller Uses Incorrect Name. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. Wells is a former writer for The Balance SMB. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). Ensure that there are two-inches of clearance on all sides of the item in a box. The gold inside an iPhone and other mobile phones can be sold for cash. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. I have this issues too. Learn more about returns on eBay and how return shipping labels work on eBay. will need to wait for ebay to fix it. did you do anything to relist them? If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. And in what world are you a private seller, when you buy goods to sell on. He told me that no returns accepted basically means nothing at all. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. An item may have flaws, but that doesn’t mean it won’t sell. That's why you see seller ratings and feedback scores for all sellers on the platform. Not to mention, sellers can even tick eBay’s ‘No Returns’ box, leaving buyers with no recourse if they are unhappy with the product. Let’s say you used eBay to sell off used items for less than the amount you paid for them originally. eBay plays no part in reporting income and filing taxes, nor do they provide any advice on taxes. It's a tricky one, you may have a no returns policy but that really only means as a private seller you don't have to do change of mind returns, you have to accept back items where the buyer claims they are not as described as ebay will force you to if the buyer opens a case. Packaging an item for shipping is the most pivotal part of the process. Most shipping tips and YouTube tutorials focus on packing items securely, so they arrive in one piece. The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. contacted ebay and have been told that this is a common bug right now and is now being worked on. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on the buyers most of the time. So all feedback counts. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. - tried listing items this evening in Collectables and there is no box to tick on the listing page - thought that private sellers could still have this option? eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. eBay says that “most sellers” can expect to pay less for payments processing with Adyen compared to PayPal. I can't choose the return option as I can't tick the boxes and therefore I am not allowed to list my item. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. If the seller chooses to offer the buyer an untracked returns label, the buyer will not be required to provide proof of delivery of the return if eBay is asked to step in and help. For example, sellers can state whether the buyer or seller pays return shipping on a buyer's remorse return. 2. For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. Bottom line is it's best to provide buyers with as much information as possible. Ebay is a complete joke. Sold item listed with no returns accepted . If you no longer want an item, most sellers offer returns. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Including measurements in your descriptions is also very important, especially if you're selling garments. Sounds like eBay are finally cracking down on illegally registered businesses that are pretending to be private sellers, Just make it a business account from my ebay - account, After receiving the item, cancel the purchase within  -, İ had the issue and had to list over 50 items and couldnt do it. Ask eBay to step in and help for buyers. For smaller items, many sellers use a USPS Flat Rate Bubble Mailer, which tends to be cost-effective. So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. Except as far as I'm aware no returns doesn't mean it's always applicable and that in certain circumstances items can be returned. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. The main point of concern is the move away from PayPal, a platform that has been ubiquitous with eBay selling for over fifteen years. I hope that it's a hint to encourage  those who should be registered as a business to do so before they're forced to do it. According to eBay’s tax policy, sellers are responsible for any taxes from the sales they make on eBay. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. Despite the opportunity, not every buyer weighs in. Should someone that earning maybe 700 a month move to it? Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, Understand Cassini to Increase eBay Sales, 18 Tips to Avoiding and Removing Negative Feedback on eBay. , double-check everything missing or inaccurate, the service is currently only available for select brands and to! Assistant business for sellers who have listed more than 400 items in the title ’! On packing items securely, so they arrive in one piece ” can expect to pay for., get returned with parts missing can rate their experience, Top-Seller Plus, Top seller you... Sure all the pieces are there any advice on taxes request a return their ability... 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